How do I redeem a balance voucher?Published 2026-11-13. Updated 2026-11-13. Last reviewed 2026-11-13.Redeem a voucherIf the voucher shows ProcessingRedeem before the deadlineOpen My vouchers in Rewards, choose Redeem on a ready balance voucher and confirm. Its value is added to your OKSPOT balance in the coin shown on the voucher.Redeem a voucherOpen Rewards → My vouchers.Find a balance voucher under Open and choose Redeem.Check the amount and confirm.A message tells you when the amount has been added. You can see it under Assets.If the voucher shows ProcessingYour payment is processing means the payment is still being confirmed. You do not need to do anything, and the page updates when it completes. Your voucher is being prepared means the voucher becomes ready to redeem shortly. See reward payment status for more.Redeem before the deadlineRedeem the voucher before the Redeem by date shown on it. After that date it moves to Used and expired and can no longer be redeemed.Related articlesHow do OKSPOT rewards work?Rewards gives you vouchers for completing tasks and from OKSPOT promotions. A balance voucher adds its value to your balance; a fee rebate refunds part of your spot trading fees for a set time.Why is my reward payment still processing?Reward payments are confirmed before they show as paid. Processing means that confirmation is still running; the voucher and your History update on their own when it finishes.Why is my available balance lower than my total balance?Your total can include funds reserved for orders or withdrawals and deposits that are still restricted. Only the available amount for your action can be used.Contact support about this article