Why is my reward payment still processing?Published 2026-11-13. Updated 2026-11-13. Last reviewed 2026-11-13.What Processing meansHow a payment can endGetting helpReward payments are confirmed before they show as paid. Processing means that confirmation is still running; the voucher and your History update on their own when it finishes.What Processing meansEvery reward payment is confirmed before it shows as paid, so a payment is never shown as complete before it is. If a confirmation takes longer, our team checks the transfer record. You do not need to redeem the voucher again; doing so is not possible while a payment is processing.How a payment can endPaid means the amount is in your balance. You can see it under Assets and in Rewards → History. If a balance voucher payment is cancelled before anything is sent, the voucher returns to My vouchers so you can redeem it again.Getting helpIf you have a question about a reward payment, contact support with the voucher name and the time you redeemed or activated it.Related articlesHow do I redeem a balance voucher?Open My vouchers in Rewards, choose Redeem on a ready balance voucher and confirm. Its value is added to your OKSPOT balance in the coin shown on the voucher.How do fee rebate vouchers work?Activate a fee rebate before its deadline. While it is active, a share of the spot trading fees you pay on qualifying markets is refunded to your balance, up to the voucher limit.How do I contact OKSPOT support?Open Support in the bottom-right corner. On mobile, tap Support. Use Help Center guidance, open a ticket while signed in, or email [email protected] if you cannot access your account.Contact support about this article