How do I contact OKSPOT support?Published 2026-11-08. Updated 2026-11-08. Last reviewed 2026-11-08.Open and follow a support ticketFor a missing deposit or withdrawalIf you cannot sign inOpen Support in the bottom-right corner. On mobile, tap Support. Use Help Center guidance, open a ticket while signed in, or email [email protected] if you cannot access your account.Open and follow a support ticketOpen Support while signed in and choose New ticket.Choose the category, add a clear subject and describe what happened.If you came from an article, keep its context attached so support knows which steps you tried.Choose Open ticket. Return to the same conversation to read replies or add details.A resolved ticket may offer reopening. A closed ticket cannot accept further replies; open a new request if needed.For a missing deposit or withdrawalInclude the asset, network, transaction ID if available, amount and approximate time. The ticket form can prompt for these details. Do not put passwords, recovery phrases, private keys or security codes into a ticket or the Help Center search.If you cannot sign inEmail [email protected] from your account email if possible. Describe the problem and the recovery steps you have tried. Never send passwords or recovery codes. Account recovery requires security checks.Related articlesWhy hasn’t my deposit arrived?Check the transfer status in your sending wallet, then look in Recent deposits on OKSPOT. A pending deposit may need more network confirmations.What if I lose access to my passkey?Try another enrolled passkey or the trusted device or password manager that stores your synced passkey. A password reset does not remove the passkey requirement.What should I do about an unfamiliar login or withdrawal?Stop approving prompts, open OKSPOT from a trusted address, and secure or freeze the account. Contact support promptly with the unfamiliar activity, without sharing credentials.Contact support about this article