Why hasn’t my deposit arrived?Published 2026-11-08. Updated 2026-11-08. Last reviewed 2026-11-08.If the transfer is pendingIf it is missing from Recent depositsIf you sent using incorrect detailsWhat to send to supportCheck the transfer status in your sending wallet, then look in Recent deposits on OKSPOT. A pending deposit may need more network confirmations.If the transfer is pendingIf the sending service has not broadcast the transfer, ask that service about its status. Once broadcast, the network must confirm it. Open the matching transfer in Deposit History and compare the received count with the required counts. There is no fixed arrival time for every network.If it is missing from Recent depositsFind the transaction ID, sometimes called a TXID or transaction hash, in the sender's transfer history. An internal order number is not always a network transaction ID.Confirm the sending network matches the network selected in Deposit.Compare the full receiving address and memo, and check that the sent amount meets the displayed minimum.Check History filters. A restrictive date range or asset filter can hide a recorded transfer.If you sent using incorrect detailsKeep the transfer record. Do not send another payment to “unlock” or recover it. A wrong network, missing memo, unsupported coin or below-minimum transfer needs separate investigation and may not be recoverable.What to send to supportInclude the asset, network, transaction ID, amount, approximate sending time and the status shown by the sender. Use Contact support; if you cannot sign in, email [email protected]. Never include a password, private key, recovery phrase or security code.Related articlesWhy can I trade my deposit but can’t withdraw it yet?A deposit can need one confirmation threshold for trading and a higher threshold for withdrawals. Becoming tradable does not mean the withdrawal confirmation requirement has been met.What if I sent a deposit on the wrong network?Stop sending further funds and keep the transaction record. An address can look valid on more than one network, but OKSPOT must support the exact coin and network used. Recovery is not guaranteed.What if I forgot the deposit memo or tag?A transfer sent without a required memo may not be assigned to your account automatically. Keep its transaction ID and contact support; do not assume another transfer with the memo will fix the first one.What happens if my deposit is below the minimum?A transfer below the deposit minimum may not be credited. Check the minimum for the exact coin and network on your deposit screen, and ask support about the existing transfer before sending more.Contact support about this article