What if I forgot the deposit memo or tag?Published 2026-11-08. Updated 2026-11-08. Last reviewed 2026-11-08.Check the original destinationRequest an investigationA transfer sent without a required memo may not be assigned to your account automatically. Keep its transaction ID and contact support; do not assume another transfer with the memo will fix the first one.Check the original destinationOpen Deposit for the same coin and network. If the address shows a non-empty memo, it is required, including a value of 0. Compare this with the sender's transfer details; some services call it a destination tag or payment ID.Request an investigationProvide the asset, network, transaction ID, amount, sending time and the memo used or omitted through Support. Do not send another deposit solely to correct the tag. Recovery depends on the transfer and is not guaranteed.Related articlesDoes my deposit need a memo or tag?If OKSPOT shows a non-empty memo or tag with your deposit address, include that exact value. If the field is empty, no memo is required for that deposit destination.Why hasn’t my deposit arrived?Check the transfer status in your sending wallet, then look in Recent deposits on OKSPOT. A pending deposit may need more network confirmations.Contact support about this article