Missing deposits

Check a pending transfer or a transfer sent with incorrect details.

• Why hasn’t my deposit arrived?

  Check the transfer status in your sending wallet, then look in Recent deposits on OKSPOT. A pending deposit may need more network confirmations.

• What if I sent a deposit on the wrong network?

  Stop sending further funds and keep the transaction record. An address can look valid on more than one network, but OKSPOT must support the exact coin and network used. Recovery is not guaranteed.

• What if I forgot the deposit memo or tag?

  A transfer sent without a required memo may not be assigned to your account automatically. Keep its transaction ID and contact support; do not assume another transfer with the memo will fix the first one.

• What happens if my deposit is below the minimum?

  A transfer below the deposit minimum may not be credited. Check the minimum for the exact coin and network on your deposit screen, and ask support about the existing transfer before sending more.