How can we help?

Common tasks

Getting started
Create your account, sign in and make your first trade.
Depositing crypto
Addresses, networks, memos and confirmation counts.
Missing deposits
Check a pending transfer or a transfer sent with incorrect details.
Withdrawing crypto
Destinations, fees, reviews and withdrawal status.
Balances and holds
Understand available funds, reservations and restrictions.
Markets and Favorites
Find coins, save markets and choose the exact pair.
Spot trading and orders
Place, follow and cancel supported spot orders.
Convert and fees
Understand conversion amounts and the current fee schedule.
Assets and History
Find transactions, notifications and the right filters.
Account and security
Email changes, authenticators, passkeys and withdrawal protection.
Safety and support
Recognize suspicious activity and contact verified support.

Why hasn’t my deposit arrived?
Check the transfer status in your sending wallet, then look in Recent deposits on OKSPOT. A pending deposit may need more network confirmations.
Where is my withdrawal, and what does its status mean?
Open Withdrawal History and select the withdrawal. Its status, scheduled time when applicable, and network transaction ID are the places to check progress. A request is not the same as a completed transfer.
How do I cancel a limit order?
Open Open Orders, find the order, and use Cancel order if it is still cancellable. Only the unfilled remainder can be cancelled.
How do I secure my OKSPOT account?
Verify your email, use a unique password, and set up a passkey or authenticator in Settings. Review your withdrawal protections before adding funds.

Open a support ticket. Cannot sign in? Email [email protected]. Never share passwords, recovery phrases or security codes.