Account and security

Email changes, authenticators, passkeys and withdrawal protection.

• How do I secure my OKSPOT account?

  Verify your email, use a unique password, and set up a passkey or authenticator in Settings. Review your withdrawal protections before adding funds.

• How do I change my account email address?

  Change your email from Settings, complete the current security check, and confirm the message sent to the new address. The change is not finished until you confirm it.

• Why can’t I withdraw after changing my email?

  A successful email change pauses withdrawals for 24 hours. The hold starts when you confirm the new email address; requesting the change alone does not start it.

• How do I reset my password?

  Use Forgot password and follow the reset email. Resetting a password does not remove an enrolled passkey or other required account protection.

• How do I set up an authenticator app?

  Start setup in Settings, add the account to your authenticator app, and enter a current code to finish. Save the recovery codes shown after successful setup.

• How do I add and use a passkey?

  Add a passkey from Settings and follow your browser or device prompt. Once a passkey is required for your account, use the passkey sign-in option rather than assuming a password can replace it.

• What if I lose access to my authenticator?

  Use an unused recovery code in the sign-in screen’s Authenticator code field if your account allows that sign-in method. If a passkey is required, use an available enrolled passkey instead.

• What if I lose access to my passkey?

  Try another enrolled passkey or the trusted device or password manager that stores your synced passkey. A password reset does not remove the passkey requirement.

• Why do I need a security check for a withdrawal?

  Each withdrawal needs a new security check to protect your funds. Confirm with your passkey, or use your authenticator when no passkey is set up.

• How do I manage withdrawal protections?

  Use Settings to review saved destinations, address-book-only withdrawals, withdrawal delays and account-freeze controls. The product shows which protections are enabled for your account.