How do I manage withdrawal protections?

Published 2026-11-08. Updated 2026-11-08. Last reviewed 2026-11-08.

Review the current controls
Understand the effect of a change

Use Settings to review saved destinations, address-book-only withdrawals, withdrawal delays and account-freeze controls. The product shows which protections are enabled for your account.

Review the current controls

Open Settings → Security. Read each control before changing it. Requiring saved addresses limits destination choices; a withdrawal delay gives time to cancel a request while it remains in the waiting state.

Understand the effect of a change

Reducing protections can require fresh verification and may have a cooling-off period. A change does not necessarily release an already-held request immediately. Check the message and effective time shown. Use the freeze option if you believe the account is compromised rather than attempting to work around a hold.

How do I save and check a withdrawal address?
Save a destination with the correct asset, network and any recipient-required memo. Always compare the full address before approving a withdrawal, even when the address came from your address book.
Why are withdrawals paused on my account?
A withdrawal can be paused by a security change, an account restriction, a configured withdrawal delay or a deposit confirmation hold. Check the reason shown before assuming the funds are missing.
What should I do about an unfamiliar login or withdrawal?
Stop approving prompts, open OKSPOT from a trusted address, and secure or freeze the account. Contact support promptly with the unfamiliar activity, without sharing credentials.

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