What should I do about an unfamiliar login or withdrawal?Published 2026-11-08. Updated 2026-11-08. Last reviewed 2026-11-08.Protect the account firstReport what happenedStop approving prompts, open OKSPOT from a trusted address, and secure or freeze the account. Contact support promptly with the unfamiliar activity, without sharing credentials.Protect the account firstOpen OKSPOT directly on a trusted device rather than following an unexpected message.In Settings → Security, review sessions and sign out devices you do not recognize.Use account-freeze controls if you suspect compromise. A genuine account-security notice may also include a single-use emergency freeze link.Check withdrawal records and cancel a waiting request only if the product still offers cancellation.Report what happenedOpen a security ticket through Support, or email [email protected] if you cannot sign in. Include approximate times and transaction or ticket references. Do not share passwords, passkeys, recovery phrases, recovery codes or authenticator codes. A confirmed blockchain transfer cannot be assumed reversible.Related articlesHow do I secure my OKSPOT account?Verify your email, use a unique password, and set up a passkey or authenticator in Settings. Review your withdrawal protections before adding funds.How do I avoid phishing and changed withdrawal addresses?Use the official OKSPOT site, check full addresses, and never give support your password, private key, recovery phrase or security code. A familiar logo or shortened address is not proof that a message or destination is genuine.How do I contact OKSPOT support?Open Support in the bottom-right corner. On mobile, tap Support. Use Help Center guidance, open a ticket while signed in, or email [email protected] if you cannot access your account.Contact support about this article