How do I avoid phishing and changed withdrawal addresses?Published 2026-11-08. Updated 2026-11-08. Last reviewed 2026-11-08.Use official support channelsCheck destinations before sendingKeep secrets out of support and searchUse the official OKSPOT site, check full addresses, and never give support your password, private key, recovery phrase or security code. A familiar logo or shortened address is not proof that a message or destination is genuine.Use official support channelsOpen https://okspot.com directly, use Support inside OKSPOT, or email [email protected]. Be wary of unsolicited messages, even when they use the OKSPOT name or logo.Check destinations before sendingCompare the whole address, network and memo on the final confirmation screen. Clipboard malware can replace an address after copying. Lookalike-address checks and emailing a deposit address add checks, but neither proves a device is safe or a recipient supports the selected network.Keep secrets out of support and searchSupport can use a transaction ID and account problem description. It does not need your password, recovery phrase, private key, authenticator setup key or one-time code. Never send funds because a stranger says a payment is needed to unlock a support case.Related articlesHow do I check my deposit address by email?Use the email-address option on the deposit screen to receive your saved deposit address at your verified account email. Compare it with the address on screen and the destination in your sending wallet.How do I save and check a withdrawal address?Save a destination with the correct asset, network and any recipient-required memo. Always compare the full address before approving a withdrawal, even when the address came from your address book.What should I do about an unfamiliar login or withdrawal?Stop approving prompts, open OKSPOT from a trusted address, and secure or freeze the account. Contact support promptly with the unfamiliar activity, without sharing credentials.Contact support about this article