Why can’t I withdraw after changing my email?Published 2026-11-08. Updated 2026-11-08. Last reviewed 2026-11-08.Check when the hold endsWhat to do while waitingIf you did not authorize the changeA successful email change pauses withdrawals for 24 hours. The hold starts when you confirm the new email address; requesting the change alone does not start it.Check when the hold endsSign in again with your new email address and open Withdraw. Read the security notice and the time shown for your account. This email-change hold is separate from deposit confirmations and configured withdrawal delays.What to do while waitingDo not submit repeated withdrawals or convert funds to try to bypass the hold. Other account restrictions may still apply after this one expires. If the time has passed, refresh and check the latest notice before contacting support.If you did not authorize the changeUse the emergency freeze link in the account-change notice if it is available and genuine, or the account-freeze controls from a trusted session. Email [email protected] if you cannot sign in. Never send a password or security code.Related articlesHow do I change my account email address?Change your email from Settings, complete the current security check, and confirm the message sent to the new address. The change is not finished until you confirm it.Why are withdrawals paused on my account?A withdrawal can be paused by a security change, an account restriction, a configured withdrawal delay or a deposit confirmation hold. Check the reason shown before assuming the funds are missing.Why can I trade my deposit but can’t withdraw it yet?A deposit can need one confirmation threshold for trading and a higher threshold for withdrawals. Becoming tradable does not mean the withdrawal confirmation requirement has been met.Contact support about this article