What if I lose access to my authenticator?Published 2026-11-08. Updated 2026-11-08. Last reviewed 2026-11-08.Try an unused recovery codeIf no usable recovery method remainsUse an unused recovery code in the sign-in screen’s Authenticator code field if your account allows that sign-in method. If a passkey is required, use an available enrolled passkey instead.Try an unused recovery codeOpen Log in, enter your account details and use one of the recovery codes saved when you enabled the authenticator. Each code works once. Do not send it to support or type it into the Help Center search.If no usable recovery method remainsCheck whether an enrolled passkey or another trusted device still works. If you remain signed in somewhere, contact support from that session. Otherwise email [email protected] and explain which method you lost. A password reset is not a promise that a security factor can be removed.Related articlesHow do I set up an authenticator app?Start setup in Settings, add the account to your authenticator app, and enter a current code to finish. Save the recovery codes shown after successful setup.What if I lose access to my passkey?Try another enrolled passkey or the trusted device or password manager that stores your synced passkey. A password reset does not remove the passkey requirement.How do I contact OKSPOT support?Open Support in the bottom-right corner. On mobile, tap Support. Use Help Center guidance, open a ticket while signed in, or email [email protected] if you cannot access your account.Contact support about this article