What if I lose access to my passkey?Published 2026-11-08. Updated 2026-11-08. Last reviewed 2026-11-08.Check another trusted deviceIf every passkey is unavailableTry another enrolled passkey or the trusted device or password manager that stores your synced passkey. A password reset does not remove the passkey requirement.Check another trusted deviceChoose Sign in with a passkey on Log in. Try another device or password manager where you saved or synced the passkey. Use only the official app or device settings for recovery.If every passkey is unavailableEmail [email protected] from your account email if possible. Explain which passkeys you can no longer use. Never send passwords, recovery codes or device unlock codes. Support will review the recovery options with you; recovery is not guaranteed.Related articlesHow do I add and use a passkey?Add a passkey from Settings and follow your browser or device prompt. Once a passkey is required for your account, use the passkey sign-in option rather than assuming a password can replace it.How do I contact OKSPOT support?Open Support in the bottom-right corner. On mobile, tap Support. Use Help Center guidance, open a ticket while signed in, or email [email protected] if you cannot access your account.Contact support about this article